Ordering & Security
-
Orders are generally processed 2-3 business days (Monday-Friday, excluding holidays). Your card is authorized when the order is placed to verify that the funds are available. We do not charge your credit card until your order has been shipped
-
If you are receiving an error message after entering your payment information, please double check to make sure that you entered the following information correctly:
- Your name as it appears on the card
- Billing address on file with your card issuer
- Card number
- Card Verification Number
- Card expiration date
If you are still experiencing problems, please call your card issuing bank for further details.
-
Oak Tree Farms is required by law to collect sales tax on orders shipped to Arizona, California, Colorado, Connecticut, Florida, Georgia, Illinois, Indiana, Kansas, Kentucky, Maryland, Massachusetts, Michigan, Nevada, New Jersey, New York, North Carolina, Ohio, Pennsylvania, Rhode Island, South Carolina, Tennessee, Texas, Virginia, Washington, Wisconsin. If you are shipping to any of these states, the appropriate charges will be added to your merchandise total and displayed on your final order confirmation.
-
To ensure we take the correct action, please email support@oaktreefarms.com with updates or changes or call the offices (877) 888-9810 (in the US) or (805) 987-1300 to make any changes to your order. Our customer service hours are M – F, 8AM – 5:30PM CST.
-
Oak Tree Farms is proud to offer our customers a safe and secure shopping experience. We use the highest level of security on our website. All credit card information is encrypted, protecting against disclosure to third parties.
Shipping & Delivery
-
Oak Tree Farms currently offers FREE UPS Ground shipping within the United States for all orders over $99. Shipping times (including 2-Day shipping) do not include weekends. Currently, we are not able to offer weekend delivery.
-
Oak Tree Farms works hard to get your order processed and shipped as soon as possible. Orders received before 1:00pm CST Monday – Friday will generally ship within 2-3 business days via UPS. Any order received after 1:00pm CST Monday – Friday, or on observed holidays will be shipped on the next available business day. Orders placed over the weekend will process Monday, and first day of travel will be Tuesday. Please note this applies to in-stock items only.
-
If your order is received after 1:00pm CST, in-stock items will ship from our TX warehouse within 2-3 business days, excluding observed holidays or other noted exceptions. When your order has been shipped, you will receive an email confirmation with your UPS tracking number. Please note, weekend delivery is not available. Listed below are the estimated delivery times:
UPS Ground: Allow 5-7 business days for delivery.
-
At this time, we ship to Canada, Australia, U.K, France, Italy, Germany and more countries. We are working on adding more countries to the list.
-
Unfortunately, at this time, Oak Tree Farms is not shipping to APO/FPO/DPO addresses.
-
We have a standard holiday observance schedule. We are not open on New Years Day, Christmas, 4th of July, Labor Day, Thanksgiving and other regular holidays throughout the year.
Returns & Refunds
-
Return: Product to be returned for a refund or credit.
Exchange: Product to be returned and exchanged for another product, whether it is the same product or an entirely different one.
We can only accept returns for items purchased on oaktreefarms.com. All other returns must be taken to their original point of purchase. Sale items are generally eligible for return (unless otherwise specified), however, customized products and FINAL SALE items cannot be returned for refund, exchange, or store credit.
Please see our Return Policy for additional details.
-
Simply visit the website, scroll to bottom. Click on 'Start The Return' to start the return process. You will need your original customer order number and the last name on the order. Please note, FINAL SALE items cannot be returned for exchange, credit, or refunds.
We cannot exchange for items not listed on our website nor guarantee availability of items on our website through the exchange process. We advise that you contact us regarding inventory availability if you feel that your choice item(s) may go out-of-stock during the exchange process.
-
Exchanges can be requested during the RMA process. Product coming back to exchange is shipping to and from TX, and will be shipped via UPS ground, unless expedited shipping was paid on the original order. A two-week turnaround is common, as we will ship the exchange item out once the original pair is returned at our returns center.
-
If you received an item purchased at oaktreefarms.com as a gift, we will be happy to conduct a return if the item(s) has not been worn, altered or washed and includes all original packing - boxes, shoe boxes, plastic bags, tissue, etc. Original order ID number, customer’s name and/or email address will be required to locate the purchase information.
-
Gift cards are non-refundable. Orders placed with a gift card will be refunded back to the original gift card number.
-
Items purchased on sale may be returned, however, FINAL SALE items cannot be returned for exchange, credit, or refunds.
Additional Questions
-
At this time, only in-stock styles are featured on our website. If your favorite style or size is not listed, please contact us, and we will find an authorized retailer in your area. Please make sure to specify your city and state and the style, color, and size you are looking for when submitting the request.
-
Select Oak Tree Farms products can be found at hundreds of authorized retailers across the United States. To find the nearest store in your area, please contact us with your city, state and style(s) you are interested in and we will do our best to find an authorized retailer in your area.
-
This process is the traditional method for the manufacturing of men's dress shoes and it takes its name from the inventor who came up with the original hand sewn method. The benefit of a dress shoe which is made using the Goodyear welt construction is that the system allows for constant flow of air through the shoe, which keeps the shoes ventilated, durable and strong. These types of soles can also be replaced.
-
If this product gets dirty, clean it off with a damp cloth and leave it to dry away from strong heat sources and direct sunlight. Polish with a soft cloth, using a natural leather cream containing no solvents. Suede leathers should be brushed with a soft bristled brush without using creams. Leatherhoney is a product we like and use on our own shoes!
-
Women’s styles generally range from sizes 6 – 11. If a particular shoe fit varies from normal, we will advise you accordingly in the product description. We aim to provide advice as best we can regarding sizing, but unfortunately, we cannot guarantee sizing for individual customers.
-
The distinctive finishing on the leathers of Oak Tree Farms product is created in our workshops one piece at a time. This unique hand finishing process results in no two products ever looking the same. The differences in tone and texture are a statement to their authenticity which we proudly stand behind. Note the LUX finishes will change, as these are made to change and distress with each wear.
-
Coupon codes cannot be applied to any sale item or combined with any other promotions or offers. Online promotional codes can only be used once and cannot be applied after the order has been placed. All promotional codes are case specific.
-
We do not offer repair services at this time however most of our shoes are handcrafted and have the ability to be resolved by most local cobblers.