If you are receiving an error message after entering your payment information, please double check to make sure that you entered the following information correctly:

• Your name as it appears on the card
• Billing address on file with your card issuer
• Card number
• Card Verification Number
• Card expiration date

If you are still experiencing problems, please call your card issuing bank for further details.

Oak Tree Farms is required by law to collect sales tax on orders shipped to Arizona, California, Colorado, Connecticut, Florida, Georgia, Illinois, Indiana, Kansas, Kentucky, Maryland, Massachusetts, Michigan, Nevada, New Jersey, New York, North Carolina, Ohio, Pennsylvania, Rhode Island, South Carolina, Tennessee, Texas, Virginia, Washington, Wisconsin. If you are shipping to any of these states, the appropriate charges will be added to your merchandise total and displayed on your final order confirmation.

Oak Tree Farms works hard to get your order processed and shipped as soon as possible. Orders received before 1:00pm CST Monday – Friday will generally ship within 2-3 business days via UPS. Any order received after 1:00pm CST Monday – Friday, or on observed holidays will be shipped on the next available business day. Orders placed over the weekend will process Monday, and first day of travel will be Tuesday.  Please note this applies to in-stock items only.

If your order is received after 1:00pm CST, in-stock items will ship from our TX warehouse within 2-3 business days, excluding observed holidays or other noted exceptions. When your order has been shipped, you will receive an email confirmation with your UPS tracking number. Please note, weekend delivery is not available. Listed below are the estimated delivery times:

UPS Ground: Allow 5-7 business days for delivery.

Simply visit the website, scroll to bottom.  Click on 'Start The Return' to start the return process. You will need your original customer order number and the last name on the order. Please note, FINAL SALE items cannot be returned for exchange, credit, or refunds.

We cannot exchange for items not listed on our website nor guarantee availability of items on our website through the exchange process. We advise that you contact us regarding inventory availability if you feel that your choice item(s) may go out-of-stock during the exchange process.

Exchanges can be requested during the RMA process. Product coming back to exchange is shipping to and from TX, and will be shipped via UPS ground, unless expedited shipping was paid on the original order. A two-week turnaround is common, as we will ship the exchange item out once the original pair is returned at our returns center.

Select Oak Tree Farms products can be found at hundreds of authorized retailers across the United States. To find the nearest store in your area, please contact us with your city, state and style(s) you are interested in and we will do our best to find an authorized retailer in your area.

This process is the traditional method for the manufacturing of men's dress shoes and it takes its name from the inventor who came up with the original hand sewn method. The benefit of a dress shoe which is made using the Goodyear welt construction is that the system allows for constant flow of air through the shoe, which keeps the shoes ventilated, durable and strong. These types of soles can also be replaced.

If this product gets dirty, clean it off with a damp cloth and leave it to dry away from strong heat sources and direct sunlight. Polish with a soft cloth, using a natural leather cream containing no solvents. Suede leathers should be brushed with a soft bristled brush without using creams.  Leatherhoney is a product we like and use on our own shoes!