How long will it take to process my order?

Orders are generally processed 2-3 business days (Monday-Friday, excluding holidays). Your card is authorized when the order is placed to verify that the funds are available. We do not charge your credit card until your order has been shipped

Is ordering online secure?

Oak Tree Farms is proud to offer our customers a safe and secure shopping experience. We use the highest level of security on our website. All credit card information is encrypted, protecting against disclosure to third parties.

Why is my card being declined if there are sufficient funds in my account?

If you are receiving an error message after entering your payment information, please double check to make sure that you entered the following information correctly:

- Your name as it appears on the card

- Billing address on file with your card issuer

- Card number

- Card Verification Number

- Card expiration date

If you are still experiencing problems, please call your card issuing bank for further details.

Is sales tax added to my order?

Oak Tree Farms is required by law to collect sales tax on orders shipped to Arizona, California, Colorado, Connecticut, Florida, Georgia, Illinois, Indiana, Kansas, Kentucky, Maryland, Massachusetts, Michigan, Nevada, New Jersey, New York, North Carolina, Ohio, Pennsylvania, Rhode Island, South Carolina, Tennessee, Texas, Virginia, Washington, Wisconsin. If you are shipping to any of these states, the appropriate charges will be added to your merchandise total and displayed on your final order confirmation.

Can I make changes or cancel my order?

To ensure we take the correct action, please email support@oaktreefarms.com with updates or changes or call the offices (877) 888-9810 (in the US) or (805) 987-1300 to make any changes to your order. Our customer service hours are M – F, 8AM – 5:30PM CST.

SHIPPING

What are the available shipping methods?

Oak Tree Farms currently offers FREE UPS Ground shipping within the United States for all $99+ orders! At this time, we are unable to offer Next Day Air.

When will my order get shipped out?

Oak Tree Farms works hard to get your order processed and shipped as soon as possible. Orders received before 1:00pm CST Monday – Friday will generally ship within 2-3 business days via UPS. Any order received after 1:00pm CST Monday – Friday, or on observed holidays will be shipped on the next available business day. Orders placed over the weekend will process Monday, and first day of travel will be Tuesday.  Please note this applies to in-stock items only.

How long will it take to receive my order?

If your order is received after 1:00pm CST, in-stock items will ship from our TX warehouse within 2-3 business days, excluding observed holidays or other noted exceptions. When your order has been shipped, you will receive an email confirmation with your UPS tracking number. Please note, weekend delivery is not available. Listed below are the estimated delivery times:

UPS Ground: Allow 5-7 business days for delivery.

Do you offer international shipping?

At this time, we ship to Canada, Australia, U.K, France, Italy, Germany and more countries. We are working on adding more countries to the list.

Do you ship to military addresses?

Unfortunately, at this time, Oak Tree Farms is not shipping to APO/FPO/DPO addresses.

What are the observed holidays?

We have a standard holiday observance schedule. We are not open on New Years Day, Christmas, 4th of July, Labor Day, Thanksgiving and other regular holidays throughout the year

RETURNS

RETURN POLICIES AND DISCLAIMERS:

Return: Product to be returned for a refund or credit.

Exchange: Product to be returned and exchanged for another product, whether it is the same product or an entirely different one.

We can only accept returns for items purchased on oaktreefarms.com. All other returns must be taken to their original point of purchase. Sale items are generally eligible for return (unless otherwise specified), however, customized products and FINAL SALE items cannot be returned for refund, exchange, or store credit. 

Oak Tree Farms products purchased on oaktreefarms.com or through an authorized retailer are warrantied against defects in craftsmanship and materials within 6 months of purchase. Proof of purchase is required for all warranty claims, and all warranty claims are subject to inspection. This limited warranty does not cover, and Oak Tree Farms shall have no obligation or liability with respect to:

• Weather and/or liquid damage.
• Improper or inadequate fit once product has been worn/used.
• Improper or inappropriate use of product.
• Damage caused by excessively hard wear, pets, children, or other external factors unrelated to craftsmanship or material defects.

Upon review, if a manufacturing defect is found in one of our products after normal use, Oak Tree Farms will repair the defect or exchange the product. All other warranty claims must be taken to the original point of purchase. If the product is found not to be defective, you may request to have the product returned to you at your expense.

We will provide a pre-paid label for all returns and exchanges, excluding those not eligible for return; please do NOT ship your items using your own label. We will not be responsible for items lost in transit.

We cover the cost of one exchange request per order within the contiguous United States. Multiple items from the same order may be exchanged, as long as they are within the same RMA (return/exchange) request and shipping box. If you paid more for your original item than the item you request for exchange, you will be credited the difference. If you paid less for the original item, you will be required to pay the difference before we ship out your exchange.

Product coming back for exchange will be shipped via UPS Ground using a pre-paid label that will be sent to you when your RMA is approved. A two-week turnaround is common, as we will ship the exchange item out once the original item is received and inspected at our returns center.  Once the exchange item is shipped back to you, we will send an email with the tracking details.  

All returns are subject to inspection and approval. Item(s) must not be worn, damaged, washed, or altered in any way, and must include all original product packaging: boxes, shoe boxes, dust bags, tissue, etc. Place all items (in their original packaging) in an appropriate shipping box (if returning footwear, please do NOT use the shoe box as the outer return shipping box).

Returns for refunds or credits are subject to a $5 restocking fee per return that will be deducted from the refund amount. If you are returning multiple items for refund or credit, please ensure that all are submitted in the same RMA (shipped together) to avoid multiple restocking fees.

The original method of payment will be refunded (less restocking fees) for returns received within 30 days of the original invoice date (holiday exceptions made, see above) and accompanied by an original Order ID number. Please allow 7-10 business days (from receipt in our returns center) for your refund to post. We advise that you be aware of your original purchase date and take the necessary steps to ensure that we receive your return item(s) before the 30-day window has closed. 

We reserve the right to deny a refund or credit if the product or packaging is found to be worn, damaged, or otherwise not in resalable condition. At the customer's expense and request, products deemed ineligible for refund or credit will be shipped back. 

STARTING YOUR RETURN OR EXCHANGE:

Please visit our Return & Exchange page to start the return or exchange process. You will need your original customer order number and the email address associated with the order. If returning or exchanging an item received as a gift, please contact us for assistance.

For an exchange, please indicate which item(s) from your order you would like to send back, as well as your choice item(s)* in your RMA request. To ensure that your exchange is seamless, please be as detailed and specific as possible in your request.

If you have multiple items within the same order to exchange, please include all in the same request. We will cover the shipping cost of one exchange per order (which can include multiple items); all subsequent exchange requests will be at the customer’s expense.

* We cannot exchange for items not listed on our website nor guarantee availability of items on our website through the exchange process. We advise that you contact us regarding inventory availability if you feel that your choice item(s) may go out-of-stock during the exchange process.

We monitor potential misuse or abuse of our return policies, and we reserve the right to refuse service to anyone.

How do I return an item(s) I received as a gift?

If you received an item purchased at oaktreefarms.com as a gift, we will be happy to conduct a return if the item(s) has not been worn, altered or washed and includes all original packing - boxes, shoe boxes, plastic bags, tissue, etc. Original order ID number, customer’s name and/or email address will be required to locate the purchase information.

Are Gift Cards returnable for a refund?  If I use a gift card to make a purchase, how will my refund be issued?  Gift cards are non-refundable.  Orders placed with a gift card will be refunded back to the original gift card number. 

Are items purchased on sale returnable?

Items purchased on sale may be returned, however, FINAL SALE items cannot be returned for exchange, credit, or refunds.

GENERAL INFORMATION

Can I order a style that is not on the website?

At this time, only in-stock styles are featured on our website. If your favorite style or size is not listed, please contact us, and we will find an authorized retailer in your area. Please make sure to specify your city and state and the style, color, and size you are looking for when submitting the request.

Finding closest authorized retailer in my area?

Select Oak Tree Farms products can be found at hundreds of authorized retailers across the United States. To find the nearest store in your area, please contact us with your city, state and style(s) you are interested in and we will do our best to find an authorized retailer in your area.

Do you offer repair services?

We do not offer repair services at this time however most of our shoes are handcrafted and have the ability to be resolved by most local cobblers.

What is a GoodYear Welted sole?

This process is the traditional method for the manufacturing of men's dress shoes and it takes its name from the inventor who came up with the original hand sewn method. The benefit of a dress shoe which is made using the Goodyear welt construction is that the system allows for constant flow of air through the shoe, which keeps the shoes ventilated, durable and strong. These types of soles can also be replaced.

How do I care for my Oak Tree Farms shoes?

If this product gets dirty, clean it off with a damp cloth and leave it to dry away from strong heat sources and direct sunlight. Polish with a soft cloth, using a natural leather cream containing no solvents. Suede leathers should be brushed with a soft bristled brush without using creams.  Leatherhoney is a product we like and use on our own shoes!

How do I find my shoe size?

Women’s styles generally range from sizes 6 – 11. If a particular shoe fit varies from normal, we will advise you accordingly in the product description. We aim to provide advice as best we can regarding sizing, but unfortunately, we cannot guarantee sizing for individual customers.

Would the shoes I order look same as on the photo?

The distinctive finishing on the leathers of Oak Tree Farms product is created in our workshops one piece at a time. This unique hand finishing process results in no two products ever looking the same. The differences in tone and texture are a statement to their authenticity which we proudly stand behind.  Note the LUX finishes will change, as these are made to change and distress with each wear.

Can I use a coupon on my purchase?

Coupon codes cannot be applied to any sale item or combined with any other promotions or offers. Online promotional codes can only be used once and cannot be applied after the order has been placed. All promotional codes are case specific.