Questions & Answers

What is the best way to care for my Oak Tree Farms shoes?

If this product gets dirty, clean it off with a damp cloth and leave it to dry away from strong heat sources and direct sunlight. Polish with a soft cloth, using a natural leather cream containing no solvents. Suede leathers should be brushed with a soft bristled brush without using creams.

How do I find my shoe size?

Women’s styles range from sizes 6 – 11.
To find out your correct size, please use the table below. Should a particular shoe fit vary from normal, we will advise you accordingly in the product description. We aim to provide advice as best we can in regards to sizing, but unfortunately we cannot guarantee sizing for individual customers.

If you are unsure which shoe size to purchase, please follow the following steps:

  1. Draw a straight line, longer than your foot, on a piece of paper.
  2. Place the paper on a flat surface.
  3. Stand on the line with your heel and longest toe centered on the line.
  4. Place a mark on the line at the tip of the longest toe and at the back of the heel.
  5. Repeat steps 1-3 for the other foot. Measure the distance between the marks.
  6. Taking the larger of the two measurements, use the conversion chart to find your correct shoe size.

How long does it take to process my order?

Orders are generally processed within 24 hours (Monday-Friday, excluding holidays). Your card is authorized when the order is placed to verify that the funds are available. We do not charge your credit card until your order has been shipped.

Is sales tax added to my order?

Oak Tree Farms is required by law to collect sales tax on orders shipped to Arizona, California, Colorado, Connecticut, Florida, Georgia, Illinois, Indiana, Kansas, Kentucky, Maryland, Massachusetts, Michigan, Minnesota, Nevada, New Jersey, New York, North Carolina, Pennsylvania, South Carolina, Tennessee, Texas, Virginia, Washington, Wisconsin. If you are shipping to any of these states, the appropriate charges will be added to your merchandise total and displayed on your final order confirmation.

When will my order get shipped out?

Oak Tree Farms works hard to get your order processed and shipped as soon as possible. Orders received before 1:00pm PST Monday – Friday will ship same day via UPS. Any order received after 1:00pm PST Monday – Friday, or on observed holidays will be shipped on the next available business day. Orders placed over the weekend, will process Monday and first day of travel will be Tuesday. Please note this applies to in-stock items only.

How long will it take to receive my order?

If your order is received after 1:00pm PST, in-stock items will ship on the next available business day, excluding observed holidays. When your order has been shipped, you will receive an email confirmation with your UPS tracking number. Please note, Saturday delivery is not available. Listed below are the estimated delivery times:

  • UPS Ground: Allow 5-7 business days for delivery
  • UPS 2-Day Air: Allow 2 business days for delivery
  • UPS Next Day Air: Allow 1 business day for delivery